FAQ

Need to find information fast? Take a look at our Top 10 topics below to help you find what you need now. SFHSS offers a wide variety of services to help you manage your benefits.

In addition to using our website, SFHSS is always here to help you make selections, answer plan questions, update your information and manage your benefits. We recognize that you will have changes and different situations come up that may affect your benefits coverage. We provide several convenient ways to help you avoid any disruptions in your health plan and benefits coverage. 

Take a look at our website. We offer lots of good information on our website that may answer your questions. You can find plan documents about your benefits, contact information for your plan providers, important forms, as well as great videos explaining how to enroll in benefits as a new hire or how to prepare for retirement

Call us. SFHSS has a dedicated team of Benefit Analysts ready to answer your questions, help you navigate through your benefit options or assist you with making a change or update to your coverage. We are open Monday through Fridays from 8:00am to 5:00pm, except on every other Thursday of the month, when we open at 9:30am. Our number is (415) 554-1750 or toll-free (800) 541-2266. Go to our Contact Us page for more information.

Visit us. Whether you are an existing member, a new hire, or getting ready to retire, you are always welcome to come in for an in-person consultation with one of our expert Benefit Analysts. You don't need to make an appointment. We are open Monday through Friday from 8:00am to 5:00pm, except on every other Thursday of the month, when we open at 9:30am. Our number is (415) 554-1750 or toll-free (800) 541-2266. Go to our Contact Us page for more information.

And remember to immediately contact us with any Change of Address information by using our convenient Change of Address form below. SFHSS sends out important, time sensitive information about annual Open Enrollment as well as Confirmation Letters, tax forms and other important communications.